❓ Frequently Asked Questions

Definitely a factory. Our own factory is in Dongguan, Guangdong. 500+ workers, 20+ QC, 20+ R&D. About 11,000㎡. Welcome to visit anytime! Factory

Over 10 years in the interactive display industry — manufacturing IFP, LED, digital signage, and AI software today. History

Competitive mid-tier IFP manufacturer. Asia 60%, Europe & North America 40% of revenue. Specific NDA figures available on request. Business

Yes, for sure. Our R&D handles custom designs, logos, packaging, motherboards. Custom software also available. OEMODM

We can sign an exclusive agency agreement — based on minimum annual order quantity. Ask Barry for the specific terms. Distribution

IEC 62368-1 / SANS 62368-1, EMC compliance reports, RF approvals for wireless modules. SGS audited factory. CE, FCC, RoHS, CB, KC available for export markets. CEFCCRoHS

MAXHUB: marketing-heavy, reported system crashes, 4GB RAM issues.
SMART Board: expensive hardware, frequent calibration needs, $1000+ post-warranty repair.
Riotouch: factory-direct, 8GB RAM, 3-year touch warranty, OTA updates, competitive pricing. Competitor

Price varies by chip (RK3576/RK3588), quantity, and configuration. Share your quantity + chip preference for the best price. RK3576 is value-tier; RK3588 is flagship. PricingRK3588

Tier pricing:
• 1-5 pcs: sample price
• 10-50 pcs: 7-10 day lead
• Container (50+): best pricing, 15-20 day lead
Share target quantity for exact pricing. MOQDiscount

"I understand. Here is why some choose us even at a higher price:
1. We own the factory in Dongguan — no middleman, quality from panel to final assembly.
2. Professional export service — documents, logistics, all handled smoothly.
3. Market advice — we help you pick the right products for your country.
Price isn't just a number — it's the service, quality, and peace of mind." Value

Free sample + customer pays shipping. Sample amount refunded with first bulk order. Shipping from China: small/DHL ~$80-150 depending on size. SampleCost

7 days from PI. Raw material costs fluctuate — we lock prices once PO is confirmed. QuotePI

Express (DHL/FedEx/UPS): 3-7 days, expensive, samples only.
Air freight: 7-12 days, mid-cost.
Sea freight: 15-45 days, cheapest, LCL or FCL.
Rail: 20-35 days, competitive Europe routes. ShippingLeadtime

Depends on destination and volume. Lock rate with PI. We work with any forwarder you prefer. Use our Shipping Calculator for CBM/pallet estimates. FreightCIF

We ship globally. Major markets: Europe (PL, RO, HU, SK), South Asia (PK, BD), Southeast Asia (VN, PH), Africa (NG, ZA), Middle East (SA, QA), Americas. Ask Barry about your specific country. GlobalExport

T/T (bank transfer) most common. Alibaba trade assurance accepted. L/C available for large orders. Payment: 30% deposit + 70% before shipment, or 100% at sight for repeat partners. PaymentT/T

HS 8471414000 (Interactive Flat Panel Display). Confirm with your local customs — may vary slightly by country. CustomsHS Code

Complete machine: 1 year. Touch module & motherboard: 3 years. Panel rated for 50,000 hours of use. Warranty3 Years

Free replacement by air. We handle the insurance claim on our side. Just send photos of damaged parts. Shipping DamageFree Replace

Remote support: 24-hour response via video/phone. On-site support available through our sales partners in 50+ countries. DMS cloud management for fleet monitoring. SupportRemote

Device Management System. Manage all IFPs from one PC. OTA updates, remote control, content push. We use our own DMS + integrate with third-party solutions. DMSCloudOTA

RK3588: Octa-core A76+A55, 8GB, 6 TOPS NPU, 8K video, best for conference & AI.
RK3576: Quad-core A76, 4GB, 5 TOPS NPU, 4K video, best for standard education.
RK3576 = cheaper; RK3588 = flagship. RK3588RK3576

Android: 20 touch points. Windows: 40 touch points. Detection area: 15-point span. First point: <2ms response. Continuation: <8ms. Zero-delay, 1mm precision. TouchSpecs

IFP: 65", 75", 86", 98", 110"
LED: P1.25, P1.56, P1.875, P2.5, P2.9, P3.076, P4.0
Digital signage: 32"-55" commercial displays
SizeModels

Enterprise Device Licensing Agreement — Google-certified Android with official Google Mobile Services (GMS). Riotouch is an EDLA-certified manufacturer — Google apps pre-installed and supported. EDLAGoogle

Yes. Intel i5/i7, 8GB RAM, 256GB SSD. Slides into the back of the IFP — turns it into a full Windows PC. +$30-50 per unit on top of Android IFP price. OPSWindows

48MP AI camera + 8-MIC array: +$75. 13MP AI camera + 8-MIC array: +$55. AI auto-framing for video conference included. CameraConference

3 built-in tools: ucoures (upload your own content), 3D model viewer, PhET science simulations. 3D models: no extra cost for standard library. Custom software development also available. EducationSoftware

Rough estimates (40HQ):
65": ~120 units
75": ~80 units
86": ~60 units
98": ~30 units
110": ~25 units
Use our Shipping Calculator for exact figures based on your mix. LoadingContainer

Step 1: Share your requirements (size, quantity, country).
Step 2: Receive PI (Proforma Invoice).
Step 3: 30% deposit → production starts.
Step 4: 70% balance before shipment.
Step 5: Shipping + documents. ProcessSteps

"alibaba its fine." Alibaba Trade Assurance accepted. TT wire also fine. Both work. AlibabaPayment

"Inventory ready for shipping." 3-5 work days for in-stock sizes. Custom specs: 7-10 days. Express shipping 3-7 days to most countries. SampleLeadtime

No strict MOQ for standard products — 1 piece is OK for testing. Better pricing starts at 10+ units. Optimal container pricing at 50+ units. MOQMinimum